Please read the following information before continuing.
Thank you for your interest in CBC National Bank’s Online Banking product. Our primary goal is to provide quality products and services to accommodate our customers. Please review the following disclosure information and click "I Accept" to begin the process of banking online.
CBC National Bank has expanded its banking services to utilize the convenience and efficiency of Internet technology. Customer understands that the terms and conditions set forth below are in addition to those that apply to any other accounts that Customer has with the Bank or any other service customer thereafter obtains from the Bank. Customer further understands that any additional instructions and procedures applicable to the services covered by this Agreement provided by the Bank must also be followed.
To receive an electronic copy of disclosures, agreements, change notices, terms and conditions and any other documents you must have the following equipment and software:
- A personal computer or other device which is capable of accessing the Internet. If you are enrolling online, your access to this page verifies that your system/device meets these requirements.
- An Internet web browser which is capable of supporting 128-bit SSL encrypted communications, which requires a minimum web browser version of with Microsoft Internet Explorer version 6.0 (available for downloading: http://www.microsoft.com/windows/ie/downloads/default.asp ) and your system or device must have 128-bit SSL encryption software. If you are enrolling online, your access to this page verifies that your browser and encryption software/device meets these requirements.
- You must have software which permits you to receive and access Portable Document Format or "PDF" files, such as Adobe Acrobat Reader version 8.0 and above (available for downloading at http://www.adobe.com/products/acrobat/readstep2.html).
Now, therefore, in consideration of the mutual promises and covenants contained herein, and for the other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, CBC National Bank (CBC, Bank, we, us) and Customer (Customer, you, your) hereby agree as follows:
1. Initial access: To activate the Online Banking service, Customer must have a least one active account with CBC. To access CBC National Bank Online Banking, Customer will initially use a temporary Access ID and password number as established by the Bank. In an effort to enhance security, Customer will also be asked to select an image and create a pass phrase, as well as provide answers to three challenge questions. This added security feature identifies you based on the specific computer used. If Customer logs on using a different computer, several or all three challenge questions will be asked to verify that CBC is communicating with its customer, then Customer verifies the image which insures that Customer is communicating with CBC. Customer will enter a new Access ID and password during the first connection online with banking information.
2. Using your Customer Access ID and password, you may use an Internet connection to:
- View balance inquiries
- View account transaction information
- Transfer funds between CBC accounts (subject to government regulations)
- Establish automatic transfers between CBC accounts
- Make bill payments
- Communicate with CBC via email
- Open a new account
3. Hours of Accessibility: Customer may access account information seven days per week, 24 hours per day. Necessary system maintenance may be scheduled for hours during which system traffic is normally at a minimum. CBC will make every effort to notify Customer via email of expected down time. The balance and account history will show the current balance of the account including any transactions received by CBC prior to the inquiry. In progress returns due to non-sufficient funds or stop payments may not be reflected.
4. Customer Liability: Customer shall immediately notify CBC in person or by telephone; Fernandina Beach Office (FL) at (904) 321-0400, Lady’s Island Office (SC) at (843) 522-1228, Port Royal Office (SC) at (843) 525-5100 if Customer believes their ID, password, or other means of access has been lost or stolen. Customer must also notify CBC if someone has transferred or may transfer money from your bank account without authorization, or if you suspect fraudulent activity.
The Bank must receive written notice within two business days after Customer learns of the event. In this case, Customer shall be responsible for no more than $50.00 in losses resulting from unauthorized access. If Customer does not notify CBC within 2 business days after Customer learns of the loss or theft of Customer's password, ID, or other means of access, Customer shall be responsible for the full amount of losses resulting from unauthorized access until the bank received notification by the Customer. If Customer's statement shows transfers covered by this agreement that Customer did not make or authorize, Customer must notify Bank at once. If Customer does not notify CBC within 60 days after the statement was mailed to them, CBC shall have no liability to Customer for such payments or transfers. If extenuating circumstances exist (such as a long trip or hospital stay) these may be taken into account.
5. In Case of Errors or Questions: Customers may call CBC; Fernandina Beach Office (FL) at (904) 321-0400, Lady’s Island Office (SC) at (843) 522-1228, or Port Royal Office (SC) at (843) 525-5100. Or write to CBC National Bank at 1891 South 14th Street, Fernandina Beach FL 32034. If you notify us verbally, we will require that you send us the problem in writing within 10 days. We must hear from Customer no later than 60 days after we send the first statement on which the problem or error appeared. Please include the following information:
- Customer's name and account number
- Date and dollar amount of the transaction in question
- Describe the error or the transaction and explain as clearly as possible the error or the need for further information.
CBC will communicate the results of our investigation within 10 business days after we hear from Customer and promptly correct any error. If we need more time, however, we may take up to 45 days to investigate the complaint or question. If the additional time is needed we will credit Customer’s account within 10 business days for the amount Customer thinks is in error, so that Customer will have the use of the money during the time it takes us to complete our investigation. If Customer tells us of the suspected error orally and does not put the complaint or question in writing, and we do not receive it within 10 business days, we may not credit Customer's account. If CBC determined that there was no error, we will send Customer a written explanation within three business days after we finish our investigation. Customer may ask for copies of the documents that we used in our investigation. If a notice of error involves a transaction that was not initiated in any state, territory, or possession of the United States, the initial investigation period is 20 days rather than 10, and the extended investigation period is 90 rather than 45.
6. Internet Transfer of funds:
A. Customer must maintain sufficient funds in accounts to cover any request for transfers. If CBC completes a payment transfer that Customer makes or authorizes and CBC subsequently learns that Customer has insufficient funds for the transaction, Customer agrees that CBC may reverse the transaction or offset the shortage with funds from any other account Customer has with CBC. In any case, Customer is fully obligated to provide sufficient funds for any payments or transfers Customer makes or authorizes.
B. Transfers are final at the time CBC receives Customer’s instructions. However, transfers initiated on a non-business day will be considered initiated on the following business day. Transfers submitted after 6:00pm (ET) will be processed the following business day.
7. Liability for failure to complete payments or transfers: If CBC does not complete a transfer on time in the correct amount in accordance to the terms of this agreement, CBC will be liable for:
- The amount of that payment or transfer.
- Consequential or punitive damages or other losses whatsoever incurred by Customer, if and only if, CBC willfully or intentionally fails to complete transfer, or fails to complete a transfer due to gross negligence on the part of CBC or any of its agents or employees.
8. Canceling the Service: To cancel CBC Online Banking, customer must contact CBC in writing to notify CBC of Customer's decision to cancel.
CBC reserves the right to cancel or suspend Customer's service at any time without notice due to non-sufficient funds or improper usage of the service.
After cancellation, service may be reinstated at the discretion of the bank provided that funds are available to cover the cost of any fees or pending transfers.
CBC may cancel Customer’s service if accounts have not been accessed online for a period of three consecutive months.
9. Limitations on Bank Liability: CBC will not be responsible for the following incidents or errors:
A. Access: CBC will not be responsible for failure to provide access or for interruptions in access due to a system failure or due to other unforeseen acts or circumstances.
B. Customer's Computer Equipment or Software: We will not be responsible for any errors or failures from any malfunction of your computer or any computer virus or other problems related to your computer equipment used with our services. We are not responsible for any error, damages or other losses you may suffer due to the malfunction or misapplication of any system you use, including your browser (Internet Explorer®, Safari®, Firefox® or otherwise), your Internet service provider (ISP), your personal financial management or other software, (such as Quicken®, QuickBooks®, etc.), or any equipment you may use (including your telecommunications facilities, computer hardware and modem) to access or communicate with.
10. Other Provisions:
A. Electronic Notice: With your consent, we may send notices to you by electronic mail (email). You may use email to contact us about inquiries, maintenance, and/or some problem resolution issues. Email may not be a secure method of communication. We therefore recommend that you do not send confidential personal or financial information by email. There may be times when you need to speak with someone immediately. In these cases, do not use email. Instead, call one of our bank offices; the Fernandina Beach Office (FL) at (904) 321-0400, the Lady’s Island Office (SC) at (843) 522- 1228, or the Port Royal Office (SC) at (843) 525-5100. Our Fernandina Beach Office lobby is open Monday through Thursday 9:00 AM to 4:30 PM, Friday 9:00 AM to 5:30 PM. Our Lady’s Island Office and Port Royal Office lobbies are open Monday through Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 5:30 PM.
B. Ownership of Website: The content, information and offerings on our website are owned by CBC National Bank, and the unauthorized use, reproduction, linking or distribution of any portions are strictly prohibited.
C. Geographic Restrictions: The services available on our website are solely offered to citizens and residents of the United States. Access may not be available outside of the United States.
D. Laws: Regardless of where Customer lives or works or where Customer is accessing CBC Online Banking services, this Agreement is subject to the laws of the State of Florida and the Federal Law of the United States of America, with, in either event, consideration of conflicts of law principles. If any of the terms of the agreement cannot be legally enforced, they will be considered changed to the extent necessary to comply with applicable laws.
E. Excusable Delay: No party to this Agreement shall be liable to the other for loss, costs, or damages arising out of or resulting from any failure to perform in accordance with the terms of this Agreement where such failure shall be beyond the reasonable control of such party. Failure beyond reasonable control shall be deemed to mean, but not limited to, acts of God, strikes, lockout, or other industrial disturbances, wars, whether declared or undeclared, blockades, insurrections, riots, governmental actions, explosions, fire, flood, or other causes not within the reasonable control of either party.
F. Amendments: The terms and conditions governing CBC Online Banking, including cost and fees, may be amended by CBC at any time upon 30 days advance notice. Customer's continued use of this service is acceptance of any amendment(s) of this Agreement, including any instructions on the use of this service will be sent to Customer at CBC's choice, via either email or standard mail, and will be considered delivered at the time sent by CBC.
G. Electronic Contact Information: Customer must notify the Bank immediately, in writing, of a change in Customer’s electronic contact information (i.e., email address) by contacting Customer’s local branch, or sending a written request to 1891 South 14th Street, Fernandina Beach, FL 32034.